What to expect from a roof replacement, start to finish

How does the first conversation work?

An idea is enough to get started. Tell John what you've noticed and what you're hoping for, by phone, by text, or through the project planner on the website. You don't need a settled budget. The first conversation is about what information is needed to talk about a useful range, and whether the direction fits.

What happens at the inspection?

John comes out to the house to assess the actual conditions. The planner can't measure your home, diagnose a problem or calculate a price, and neither can a photo on its own. The inspection helps establish the visible conditions and the work to price. Some concealed damage may only become apparent after the existing roofing is removed. Bring your questions about the existing roof, the products you're considering, access to the property, and any connected work like gutters, siding or trim. There's no charge for the initial roof inspection or the conversation around it.

What's in the written proposal?

If a replacement is the right next step, John prepares a written proposal after the inspection. It confirms the included work, the exclusions, the materials, who's responsible for what, and the finishing details. It describes the roof you have now and names the system going on. For roofing, it also includes the 20-year limited roofing workmanship warranty and its written terms, kept separate from any product warranty. Ask how changes, timing and payments will be handled. A visual choice or a project brief is not an order; the written agreement is.

What does the work itself involve?

A full roof replacement covers more than shingles. The proposal should identify the roof covering, underlayment, flashing around roof openings, ventilation, and the edges where the roof meets gutters and trim. The details depend on your home and the agreed scope. Comparing proposals means comparing the whole roof, not just the color. The work described in your agreement is the work that's covered.

What does the warranty cover once the roof is done?

Roofing work installed by Stick & Stone comes with a 20-year limited workmanship warranty. Coverage runs for 20 years from the completion date recorded in the project's completion documents. It covers defects in the installation of the roofing work described in your agreement. If a covered problem comes up, Stick & Stone arranges the work needed to correct it at no charge.

Two things worth knowing. The workmanship warranty is separate from the manufacturer's product warranty on the materials, and a product concern doesn't remove Stick & Stone's responsibility for a covered installation defect. Coverage does not apply to damage caused by storms, falling objects, fire, animals, structural movement, normal aging or other causes unrelated to our installation. Pre-existing defects and work outside our agreement are also excluded. Later alterations, repairs or maintenance issues affect coverage only where they cause or contribute to the problem; they do not automatically cancel coverage for unrelated workmanship defects. Read the full written warranty terms for the covered work, conditions and claim process.

If you ever have a concern, contact John promptly. Don't climb onto the roof to check it yourself.